Frequently Asked Questions

Where do you deliver?

We deliver within a 25km radius of the business you order from.

How much does delivery cost?

Delivery distance is the distance between your delivery address and the business you are ordering from. Within 8km the charge is $6 flat. Outside of 8km you will be charged an additional $0.65 per km up to a maximum of $17.05 (25km).

How do I order?

First you will need to create an account. Then type your delivery address into the search bar and select "Locate Me". This will show you all of the businesses that deliver to you. Find the business you want to order from. You can search for a specific name, or browse through the listings in each category. Select the products you want and add them to your cart. Once you have everything you need click checkout. Select your payment type and enter your information. Once your payment has processed you will receive an email with your receipt. You will also receive emails when your order has been confirmed, picked up by the driver, and when your driver arrives at your house!

What if I can't find my address in the location bar?

Sometimes addresses show up a little bit different in our system. Please type your full address including the city and select the closest match in the results. For example, some houses on the far east end of Cobourg may show up as Coverdale instead of Cobourg but our GPS will still direct the driver to the correct house. You can always type your address in the Special Instructions at checkout to ensure the driver makes it to your location! 

What if I can't find what I'm looking for?

If the business you are looking for is not listed in our Marketplace then they have not yet signed up to be a Merchant with us. We are open all local businesses of all types - so feel free to let them know about us so we can get them online! 

How do I get my business on Northumberland Delivers?

Please see our Merchant Page for more information.

What is a custom order?

Don't see a business you're looking to order from in our online marketplace? No problem, custom orders allow you to enjoy everything Northumberland has to offer. Whether its grocery shopping, take-out, restaurants out of our regular serving and more, we will pick up and deliver. To place a custom order, chat with us on our website or call (289) - 252 - 6177 and we will walk you through the process.

Delivery pricing for custom orders is as follows:

- Fast-food restaurants (with a drive-thru): $8 service fee + 10% of the bill, in addition to the cost of the bill. Any deliveries out of an 8km radius will be charged an additional .65 cents per kilometre. 

- Other restaurants: $8 service fee, in addition to the cost of the bill. Any deliveries out of an 8km radius will be charged an additional .65 cents per kilometre. 

- Groceries: $10 service fee + 15% of the bill, in addition to the cost of the bill. Any deliveries out of an 8km radius will be charged an additional .65 cents per kilometre.